Shipping and Delivery Information
Receiving Orders
Once an order is made we aim to have the order dispatched within 1-2 business days. After the package is received by the carrier you should expect the delivery in 5-7 business days. Currently we only support orders within the United States in order to accommodate our standard of providing our customers with free shipping.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. you can track your order by using the provided link in the email or by clicking the button below.
Customer Support
If you have any questions or concerns about your order, our customer support team is here to help. Please feel free to contact us via email at contact@decorofdubai.com
Trust and Security
We prioritize the safe and timely delivery of your wall art. Our shipping partners are reliable, and your payment information is securely processed.
Frequently Asked Questions
Q: How can I track my order?
A: You can track your order using the tracking number provided in your shipping confirmation email. Alternatively, visit our Track Your Order page.
Q: What if my item is damaged during shipping?
A: In the rare event that your item arrives damaged, please contact our customer support team immediately, and we will assist you in resolving the issue.
Return Policy on Sale Items
Q: What is the return policy on Buy One Get One Free deals
A: Due to the nature of this special promotion, all items purchased under the "Buy One Get One Free" sale are non-returnable and non-refundable. Please make your selections carefully, as we will not be able to accommodate any changes or cancellations once the purchase is complete.
Q: What is the return policy for general sales
For general sales, returns are accepted within 15 days, but customers must cover the return shipping costs unless the item is defective. Our customer service team is here to assist with any questions or concerns. Thank you for shopping with us!